Raceway Nissan called Pam “the biggest no-brainer in the car business.” See why →

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Raceway Nissan called Pam “the biggest no-brainer in the car business.” See why →

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Voice AI for New Car Dealerships

Transform how your dealership connects with buyers, captures leads, and closes more sales with AI-powered call automation designed specifically for new car dealerships.

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The Real Challenges New Car Dealerships Face Every Day

Missed Calls Cost Millions.

Pam Stops Them.

The Real Challenges New Car Dealerships Face Every Day

Managing a new car dealership comes with unique challenges that strain both your staff and your bottom line. Front desk teams and sales consultants often face:

High inbound call volumes during promotions, model launches, and end-of-quarter pushes that overwhelm your staff.

After-hours inquiries are going unanswered, letting competitors respond instantly and capture your leads.

Sales consultants are spending too much time on repetitive calls about pricing, availability, and trim options rather than closing deals.

Inconsistent lead follow-up is causing dealerships to lose warm prospects mid-funnel.

Difficulty staffing for call surges during OEM incentive periods and model year changeovers.

Customers expect fast, accurate answers. When they do not get them, they call another dealership.

How Voice AI is Transforming New Car Dealership Sales

Dealership customers expect fast, accurate responses when they call. Pam helps your team answer inbound calls 24/7, qualify sales intent, book supported appointments, and route customers across sales, service, and parts.

What Pam AI Does for Your New Car Dealership

Pam combines dealership call handling, service booking, sales routing, and follow-up across voice and SMS:

Answers inbound calls instantly, 24/7, eliminating hold times and missed calls

Answers approved questions about models, availability, pricing, and dealership programs using data available in that deployment

Qualifies leads by capturing buyer intent, timeline, and preferences before handing off to a sales consultant

Captures test-drive intent, then books or routes the next step where configured

Logs conversation context into the CRM where the deployment supports that workflow

Escalates high-intent buyers to the right team member at exactly the right moment

Pam gives your team 24/7 coverage across inbound calls and follow-up by SMS.

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Voice AI Features Built for New Car Dealership Operations

Approved Inventory Information

Pam answers approved inventory questions using dealership data available in that deployment.

Dealership Knowledge

Pam uses approved dealership knowledge to answer routine questions about models, configurations, and next steps.

Approved Offer Information

Pam can discuss approved offers and dealership programs when that information is available in the deployment.

Multi-Rooftop and Multi-Line Support

Support multiple rooftop phone lines without leaving customers waiting for the next available person.

Confirmed Dealership System Connections

Pam has 14 confirmed integrations across DMS, service scheduling, and CRM or lead management. Exact workflow depth is verified per deployment.

Customizable Call Scripts

Your dealership’s brand voice is reflected in every interaction, keeping conversations professional and on message.

Call Recording, Transcription, and Reporting

Sales managers can monitor performance, review calls, and optimize team workflows with built-in analytics.

24/7 AI Receptionist & Lead Capture

Pam answers calls day and night, qualifies leads, and schedules appointments so your team can focus on closing deals.

What New Car Dealerships Gain with Pam

Adding Receptionist Agent gives your dealership:

24/7 inbound coverage when your team is busy or closed

100% of inbound calls and texts answered for Receptionist Agent deployments

A real conversation when the customer reaches your dealership

Sales intent captured, then booked or routed where configured

More coverage for routine calls across sales, service, and parts

What New Car Dealership Teams Are Saying About Pam AI

"We benchmarked PAM against other AI solutions and not only did PAM outperform them, it even outperformed our human agents."

Richard Bustillo

Murgado Automotive

"PAM is real AI. We are proud to make PAM the AI of choice for our dealerships, and we cannot wait to see what PAM offers us next."

Ali Ahmed

Atlantic Coast Automotive

"PAM completely sets all service appointments, confirms exactly what the customer wants, sends the customer a follow-up text, and logs the appointment directly into XTime. Our appointments are way up and CSI is increased not diminished. I highly recommend you check this out."

Kevin Farrish

Farrish Automotive

“PAM solved our age-old phone problem. Instead of voicemail or hold queues, customers now get a real conversation—and that makes relationships better.”

Bill Knight

Dealer Principal, Bill Knight Auto Group

“We’ve grown together with PAM. The efficiency keeps getting better, and I’d rank PAM among the top-tier AI solutions today.”

Donell Cruz

Fixed Ops Director, Rick Case Auto Group

“I was skeptical at first, but PAM hasn’t replaced my team—it’s made them stronger. PAM handles inbound calls while my BDC focuses on outbound opportunities.”

Brandon Barrett

BDC Director, Mahalak Auto Group

“At Buckhead, PAM replaced the need for multiple receptionists. High availability with no extra headcount—that’s major savings.”

Peter Bartlett

CTO, Hennessy Auto Group

"We benchmarked PAM against other AI solutions and not only did PAM outperform them, it even outperformed our human agents."

Richard Bustillo

Murgado Automotive

"PAM is real AI. We are proud to make PAM the AI of choice for our dealerships, and we cannot wait to see what PAM offers us next."

Ali Ahmed

Atlantic Coast Automotive

Kevin Farrish

Farrish Automotive

“PAM solved our age-old phone problem. Instead of voicemail or hold queues, customers now get a real conversation—and that makes relationships better.”

Bill Knight

Dealer Principal, Bill Knight Auto Group

“We’ve grown together with PAM. The efficiency keeps getting better, and I’d rank PAM among the top-tier AI solutions today.”

Donell Cruz

Fixed Ops Director, Rick Case Auto Group

“I was skeptical at first, but PAM hasn’t replaced my team—it’s made them stronger. PAM handles inbound calls while my BDC focuses on outbound opportunities.”

Brandon Barrett

BDC Director, Mahalak Auto Group

“At Buckhead, PAM replaced the need for multiple receptionists. High availability with no extra headcount—that’s major savings.”

Peter Bartlett

CTO, Hennessy Auto Group

"We benchmarked PAM against other AI solutions and not only did PAM outperform them, it even outperformed our human agents."

Richard Bustillo

Murgado Automotive

"PAM is real AI. We are proud to make PAM the AI of choice for our dealerships, and we cannot wait to see what PAM offers us next."

Ali Ahmed

Atlantic Coast Automotive

Kevin Farrish

Farrish Automotive

“PAM solved our age-old phone problem. Instead of voicemail or hold queues, customers now get a real conversation—and that makes relationships better.”

Bill Knight

Dealer Principal, Bill Knight Auto Group

“We’ve grown together with PAM. The efficiency keeps getting better, and I’d rank PAM among the top-tier AI solutions today.”

Donell Cruz

Fixed Ops Director, Rick Case Auto Group

“I was skeptical at first, but PAM hasn’t replaced my team—it’s made them stronger. PAM handles inbound calls while my BDC focuses on outbound opportunities.”

Brandon Barrett

BDC Director, Mahalak Auto Group

“At Buckhead, PAM replaced the need for multiple receptionists. High availability with no extra headcount—that’s major savings.”

Peter Bartlett

CTO, Hennessy Auto Group

Why New Car Dealerships Hire Pam

Pam is built for dealership conversations across sales, service, and parts. Dealerships hire Pam for:

Real-Time Inventory Awareness

Pam answers approved inventory questions using the dealership data available in that deployment.

Dealership-Specific Knowledge

Pam uses approved dealership knowledge for routine questions about models, offers, and next steps.

Multi-Rooftop Coverage and CRM Connections

Pam supports multi-rooftop groups. CRM read, write, status, disposition, and logging behavior is verified per deployment.

Lead Qualification & Appointment Scheduling

Handles after-hours sales calls, captures intent, and routes high-intent customers to the right next step.

Frequently Asked Questions

Here are answers to common questions about using sales AI in car dealerships.

What is Voice AI, and how does it help new car dealerships?

Pam uses voice AI to answer dealership calls, qualify sales intent, book supported appointments, and route customers. Receptionist Agent covers inbound voice and SMS 24/7.

What is Voice AI, and how does it help new car dealerships?

Pam uses voice AI to answer dealership calls, qualify sales intent, book supported appointments, and route customers. Receptionist Agent covers inbound voice and SMS 24/7.

Can Pam integrate with my new car dealership's existing CRM and DMS?

Will Voice AI replace my new car dealership sales team?

Is Pam available outside of business hours?

How quickly can my new car dealership get started with Pam AI?

Every Missed Call Is a New Car Deal Walking Out the Door.

Let Pam AI Make Sure That Never Happens Again.

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Pam is the AI Workforce for Car Dealerships.

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Pam is the AI Workforce for Car Dealerships.

Home

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Book A Demo

Privacy

Book A Demo