Receptionist Agent

Pam Answers 24/7

Pam Answers 24/7

Receptionist Agent answers calls, books appointments, and follows up so no customer slips through the cracks.

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DEALER PROOF

A month worth noticing

At a Hyundai dealership in Virginia, Pam took on all inbound calls that usually drain the front desk and BDC, then booked customers directly into the scheduler so the team could stay focused on the lane.

30 Days

Appointments Booked

579 service appointments booked.

30 Days

Appointments Booked

579 service appointments booked.

30 Days

Booking Rate

82.7% booking rate on primary service-scheduling intent.

30 Days

Booking Rate

82.7% booking rate on primary service-scheduling intent.

30 Days

Phone Time Saved

69.1 hours of phone time covered by Pam.

30 Days

Phone Time Saved

69.1 hours of phone time covered by Pam.

30 Days

Calls Handled

1,051 inbound calls handled by Pam Receptionist Agent.

30 Days

Calls Handled

1,051 inbound calls handled by Pam Receptionist Agent.

THE CHALLENGE

Every missed call has a cost

Advisors are with customers. The BDC is working the queue. Someone is at lunch, off today, or still trying to finish the last call. Meanwhile, the next customer is already calling. When that call hits hold, voicemail, or “someone will call you back,” the opportunity starts slipping.

THE SOLUTION

One Agent. Full Coverage.

Pam is built for the inbound work that hits your store every day: calls, texts, service scheduling, sales intent, routine questions, language coverage, and after-hours demand.

Where should this call go?

Pam understands why the customer is calling, then helps book service, answer a routine question, check status, or get them to the right person.

When can I bring it in?

Supports scheduler work by helping customers find the right appointment path where configured.

When can I bring it in?

Supports scheduler work by helping customers find the right appointment path where configured.

Where should this call go?

Pam finds out what the customer needs first. If it’s service, she can help book it. If it needs a person, she gets them to the right next step.

I need service.

Pam books service appointments directly into the dealership scheduler.

I need service.

Pam books service appointments directly into the dealership scheduler.

Can I come in for a test drive?

Pam captures test-drive intent and routes the opportunity directly into your CRM.

Can I come in for a test drive?

Pam captures test-drive intent and routes the opportunity directly into your CRM.

I just have a question.

Pam answers routine questions about hours, location, departments, booking paths, and next steps.

I speak Spanish.

Pam supports English and Spanish conversations across voice and text.

I speak Spanish.

Pam supports English and Spanish conversations across voice and text.

I called after hours.

Pam gives customers a path forward instead of making them wait until morning.

CALL HANDLING

From first ring to booked appointment

A customer calling your store already has intent. Pam keeps that intent moving: service booked, sales interest captured, questions answered, or the right person looped in with context.

01
01

Answer the Moment

Answer the Moment

Pam answers when the call comes in, whether your team is busy, closed, short-staffed, or already helping someone else.

Pam answers when the call comes in, whether your team is busy, closed, short-staffed, or already helping someone else.

02
02

Find the Intent

Find the Intent

Pam figures out why the customer called: service, sales, vehicle availability, test drive, status update, general question, or a person.

Pam figures out why the customer called: service, sales, vehicle availability, test drive, status update, general question, or a person.

03
03

Turn Intent Into Action

Turn Intent Into Action

Pam books service directly into the scheduler, captures sales and test-drive interest, answers routine questions, or moves the customer to the next step.

Pam books service directly into the scheduler, captures sales and test-drive interest, answers routine questions, or moves the customer to the next step.

04
04

Protect Your Team’s Time

Protect Your Team’s Time

Your staff spends less time sorting routine calls and more time with customers who need judgment, care, or a live conversation.

Your staff spends less time sorting routine calls and more time with customers who need judgment, care, or a live conversation.

VOICE DEMO

Built for real customer conversations

Every caller comes in differently: young or old, happy or frustrated, clear or hard to hear, switching topics or trying to explain what happened. Pam listens patiently, understands what they need, and keeps the conversation moving toward a booked appointment, sales opportunity, or next step.

Book Service

Status Check

Test Drive

Spanish

Booking Service Appointment

The highest-value routine call should not wait on hold. Pam moves service intent into a booked appointment while the customer is still ready to schedule.

Listen to Pam

Test Drive

A customer asks about a vehicle or test drive. Pam checks supported availability, captures intent, and routes or books the next step where configured.

Listen to Pam

BDC Task

A customer needs human follow-up. Pam creates a clear task with conversation context so the BDC does not start cold.

Listen to Pam

Spanish

A customer starts in Spanish. Pam continues the conversation in Spanish where configured and moves the customer toward the right next step.

Listen to Pam

Book Service

Status Check

Test Drive

Spanish

Booking Service Appointment

The highest-value routine call should not wait on hold. Pam moves service intent into a booked appointment while the customer is still ready to schedule.

Listen to Pam

Test Drive

A customer asks about a vehicle or test drive. Pam checks supported availability, captures intent, and routes or books the next step where configured.

Listen to Pam

BDC Task

A customer needs human follow-up. Pam creates a clear task with conversation context so the BDC does not start cold.

Listen to Pam

Spanish

A customer starts in Spanish. Pam continues the conversation in Spanish where configured and moves the customer toward the right next step.

Listen to Pam

BDC LEVERAGE

Stop Burning BDC Hours On Routine Calls

Your BDC should not spend the day sorting why someone called, repeating basic answers, checking status, or pushing routine service calls through the scheduler. Pam takes the first pass, books what can be booked, and turns messy inbound demand into clear next actions so your people can stay with the customers who actually need them.

Receptionist Agent is not about taking the BDC out of the customer experience. It is about giving the BDC cleaner work.

Pam can handle straightforward service booking, approved questions, routing, and context capture. When a customer needs a person, Pam Console gives your team the customer, the conversation, and the next action.

Pam Takes the Repetition

First-pass customer intent

Service needs turned into appointments

Inventory and availability questions

Status checks and routine updates

General questions and routing

Test-drive requests from shoppers

Your Team Takes the Relationship

Upset customers who need care

Complex repair conversations

High-intent buyers ready to move

Sensitive customer situations

Scheduling exceptions and edge cases

Follow-up that needs ownership

Pam Takes the Repetition

First-pass customer intent

Service needs turned into appointments

Inventory and availability questions

Status checks and routine updates

General questions and routing

Test-drive requests from shoppers

Your Team Takes the Relationship

Upset customers who need care

Complex repair conversations

High-intent buyers ready to move

Sensitive customer situations

Scheduling exceptions and edge cases

Follow-up that needs ownership

Pam Takes the Repetition

First-pass customer intent

Service needs turned into appointments

Inventory and availability questions

Status checks and routine updates

General questions and routing

Test-drive requests from shoppers

Your Team Takes the Relationship

Upset customers who need care

Complex repair conversations

High-intent buyers ready to move

Sensitive customer situations

Scheduling exceptions and edge cases

Follow-up that needs ownership

TESTIMONIALS

"It's A No-brainer Decision"

Questions Dealers Ask Before Hiring Pam

How does Pam change the role of our receptionist or BDC?

Can my team see what Pam is doing?

Can Pam sit at the top of our phone tree?

How does onboarding work?

Can Pam handle multiple calls at once?

What happens if no one picks up a transfer?

What does Pam stand for?

How realistic does Pam sound?

Can Pam book appointments directly?

What systems does Pam integrate with?

What happens when a customer needs a person?

Can we control what Pam says and does?

How many touchpoints does Pam make per customer?

How does Pam handle frustrated customers?

Can Pam route callers to specific people or departments?

Do we have to use a new phone number?

How does Pam change the role of our receptionist or BDC?

Can my team see what Pam is doing?

Can Pam sit at the top of our phone tree?

How does onboarding work?

Can Pam handle multiple calls at once?

What happens if no one picks up a transfer?

What does Pam stand for?

How realistic does Pam sound?

Can Pam book appointments directly?

What systems does Pam integrate with?

What happens when a customer needs a person?

Can we control what Pam says and does?

How many touchpoints does Pam make per customer?

How does Pam handle frustrated customers?

Can Pam route callers to specific people or departments?

Do we have to use a new phone number?

Cover More Conversations. Book More Service.

Every call answered calls. More booked service. Fewer customers left waiting, guessing, or calling the next store.

Book a Demo