What is the difference between inbound and outbound dealership AI?

Inbound dealership AI answers customers who call or text your store. Outbound dealership AI starts conversations with customers your store wants to reach. A customer texting to book an oil change is inbound. A call about a service recall is outbound when your store starts it. Outbound conversations can also include customer replies.

With Pam, the Receptionist Agent covers incoming calls and texts. The Outbound Marketing Agent runs recall, declined service, retention, and lost-customer campaigns by phone and text. Both can book service through supported schedulers. Choose the role by the work your store needs covered.