BDC coverage
How does AI work alongside an existing dealership BDC?
AI can cover incoming calls while your BDC handles the work that needs a person.
See moreCar dealership AI questions
Clear answers.
For your dealership.
Understand how AI fits your team, handles calls, and helps with service appointments.
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BDC coverage
What happens to service calls after your dealership closes?
Pam can answer after hours and book service appointments where the scheduling workflow is supported.
See moreHuman handoff
What happens when dealership AI needs a person?
The call can move to an available team member with context.
See moreHuman handoff
What happens if nobody answers a transferred call?
The next step depends on the dealership’s call-routing rules.
See moreScheduling
How does AI book a service appointment?
A booking needs more than a conversation.
See moreIntegrations
Does a DMS integration mean AI can book service appointments?
No. A DMS connection and a service-scheduler connection do different jobs.
See moreCustomer experience
What languages can dealership AI use on calls and texts?
Dealership AI can support multiple languages, but the available languages depend on the provider and whether your customer calls or texts.
See morePhone and text coverage
Can dealership AI answer customer texts as well as calls?
Yes. Dealership AI can have two-way text conversations as well as phone conversations when both channels are supported.
See moreDaily operations
What should dealership managers review after AI answers calls and texts?
Review what the customer needed, what was completed, and what still needs a person.
See moreAI roles and coverage
What is the difference between inbound and outbound dealership AI?
Inbound dealership AI answers customers who call or text your store.
See morePhone coverage measurement
How should you measure your dealership’s missed-call rate?
Calculate your missed-call rate by dividing the calls your store counts as missed by all incoming calls included in the same review period.
See moreIntegrations
What is the difference between an AI receptionist and a dealership CRM?
An AI receptionist covers incoming customer conversations, while your CRM organizes customer records, sales activity, and follow-up.
See moreOne connection. Different jobs.
See why a DMS connection is not the same as service booking.
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